[Resolved] Exabytes - Internet Service Disruption to International

Date :  22st June 2010
Time :  2.00AM GMT +8
Expected ETA : Resolved

Issue Update:
We are pleased to inform you that the cable cut issue that affected our service earlier today has been resolved. Splicing works for
the core carrying our trunk is complete and all links have been stable ever since.

We apologize for the inconvenience caused and thank you for your patience.
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Date :  21st June 2010
Time :  8.00PM GMT +8
Expected ETA : Unavailable

Issue Update:
Kindly be informed that our local provider confirmed the major cable cut is at UPM Selangor portion, due to construction site encroachment. Cable restoration is in progress.
We shall post the latest updates from time to time.

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Date :  21st June 2010
Time :  5.30PM GMT +8
Expected ETA : Unavailable

Dear Valued Customer, 

Our network vendors has acknowledge us that currently our major link to Singapore is down for one of our upstream. Due to such incident, all services eg: Web, FTP, Email will be having slowness if you are connected from outside Malaysia. Please bear with us as we do our level best to rectify this issue. We will update you from time to time on the progress. At the same time, we have routed the traffic to our alternate provider link until the main link is restored.

We appreciate the time you have taken to report to us on your issue and hope to offer as much assistance as possible. We apologise for any inconvenience caused and thank you for your kind understanding.



Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Private Limited

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com