[UPDATE] Network Slowness to China/Hong Kong

Dear Valued Client,

The link has resumed yesterday. However the capacity is not  fully restored yet, congestion might happen, so for the time being users might face slowness problem.


Best Regards,

Support Team
......................................
Technical Support Department

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Dear Valued Client,

One of our international upstream is currently facing major outage, so the traffic to China and Hong Kong will be affected. If you are facing slowness connecting from these regions, to our IP range at 110.4.40.0 ~ 110.4.47.255, and 117.53.152.0 ~ 117.53.155.255, kindly provide us with information below:

1. Your IP address (from the location that is facing slowness issue)
You could go to either of the URL below to get your IP address:

http://checkmyip.com/
http://www.whatismyip.com/

2. Ping Plotter result to your web site domain name, or your server IP
You could refer to this knowledge-base link for how to get ping plotter result.

https://support.exabytes.com/KB/a1850/using-ping-plotter-to-trace-network-slow-unable-to.aspx?KBSearchID=50611

Once this result is provided, please allow us to have some time to discuss this with our upstream provider. We are sorry if your request is delayed when this information is not provided.

** If you connect from any location in Malaysia through Malaysia Internet Service Provider, you will not be affected. If you face problems accessing to your web site, kindly contact support immediately.

Best Regards,

Support Team
......................................
Technical Support Department