[COMPLETED] Scheduled server maintenance - Damascus (110.4.45.162)

Date: 5th Aug 2011
Time: 11.00PM GMT+8

Maintenance update:
Raid card connector replacement complete. In the meantime, all services such as http, ftp, mail, database, dns already resume back normally.

=====================================================

Date: 5th Aug 2011
Time: 10PM GMT+8
ETA: 1.5hr

Maintenance update:
Damascus server will be offline as above time in order to replace the temporary raid card connectors with the new connectors that we just received from our vendor today.

Maintenance effect:
During the maintenance timeframe, all related services such as web, ftp, mail, mysql will not be available.

=====================================================

Date: 5th Aug 2011
Time: 9AM GMT+8

Maintenance update:
So far the raid rebuilding has been completed and all disk attached is connected accordingly. Other than that, all damascus ip aliases has resumed back online as well. We are currently performing close monitor on this server for further observation.

=====================================================

Date: 5th Aug 2011
Time: 1.19AM GMT+8

Maintenance update:
Damascus raid devices has been swapped to another server in order to fix this problem. In the meantime, all the services has resumed back as usual. We will continously monitor this server from this moment onwards for further observation.

Maintenance effect:
After the hardware swapping from old server to new server, all damascus ip aliasses are not able to responsive due to still being cache from our switch end. We are currently looking into this matters. Therefore, any website that resolved to following ip's below might not be accessible during the cache period. Below are the ip's:

110.4.45.204
110.4.45.205
110.4.45.25
110.4.45.206
110.4.45.207
110.4.45.209
110.4.45.210
110.4.45.211
110.4.45.212

========================================================

Date: 4th Aug 2011
Time: 11.30PM GMT+8
ETA: 2hrs

Maintenance update:
2 of the raid disk are now degraded and this is under critical stage. We will continue with the initial plan by doing some hardware changes on the server.

=====================================================

Date: 4th Aug 2011
Time: 10PM GMT+8

Maintenance Updates:
We will on hold the raid disk replacement tonight.

=====================================================

Date: 4th Aug 2011
Time: 10PM GMT+8
ETA: 1hrs

Maintenance details:
One of the raid disk were found degraded and failed to functioning. That particular disk need to be replace as soon as possible.

Maintenance effect:
During this rebuilding status, all services reside on damascus server eg: web, ftp, email, mysql will not be available.


Best regards,

Support team
................................
Technical department