[COMPLETED] Immediate Maintenance - Gondar (110.4.46.97)

Date: 1 May 2013
Time: 2:30AM MYT
ETA: N/a

Maintenance update:
Restoration has been completed ONLY for user MySQL data and mysql connection between the web server and this mysql server. User website should be functioning again since the mysql service has been restored. 
There still some pending issue where user might not able to manage their MySQL databases thru Helm Control Panel since there are some software license issue after our attempt of restoring the services. 

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Date: 1 May 2013

Time: 12:30AM MYT
ETA: N/a

Maintenance update:
Restoration still in progress at 60%

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Date: 30 Apr 2013

Time: 5:00 PM MYT
ETA: N/a

Maintenance update:
OS installation just completed, we will commencing the data restoration now. 

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Date: 30 Apr 2013
Time: 2:54 PM MYT
ETA: N/a

Maintenance update:
The OS installation is yet to start at the moment. 

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Date: 30 Apr 2013
Time: 2:12 PM MYT
ETA: N/a

Maintenance update:
The OS installation at new box is now halted due to some other incident happened on the same time. 

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Date: 30 Apr 2013
Time: 1:40 PM MYT
ETA: N/a

Maintenance update:
The corrupted windows system file could not be recovered at the moment. We will initiating the new Server installation and start restoring the data from our backup server. 
OS installation just commenced. 

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Date: 30 Apr 2013
Time: 12:30 PM MYT
ETA: N/a

Maintenance update:
RAID unit is now rebuilding but some windows system file has been corrupted causing the OS not bootable. Currently fixing this. 

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Date: 30 Apr 2013
Time: 12:30 PM MYT
ETA: N/a

Maintenance update:
We still troubleshooting on the rebuilding the RAID unit. 

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Date: 30 Apr 2013
Time: 12:00 PM MYT
ETA: N/a

Maintenance update:
We still in the midst of restoring the RAID unit to online but due to the current version of RAID card and HDD type that its using currently mostly likely we will start to do restoration at new server. 

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Date: 30 Apr 2013
Time: 11:32AM MYT
ETA: N/a


Maintenance details:
One of the RAID disk member were unexpectedly disconnected causing the whole RAID unit become inoperable. We are now investigating this issue. 


Maintenance effect:
During this period only MySQL services is not available.



Best regards, 

Support team
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Technical Support Department.