[COMPLETED] Services Disruption - SMTP1 (110.4.46.75)

Date: 22nd June 2013
Time: 8.30AM MYT

Maintenance update:
OS re-installation and reconfiguration completed. All data has been restored as of 19th June 2013. In the meantime, all services has resumed back to normal. 
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Date: 22nd June 2013
Time: 6AM MYT

Maintenance update:
3rd restoration still failed to work. We have commencing with the fresh OS installation and will commence the data restoration later on. The new OS installation is in progress.  

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Date: 22nd June 2013
Time: 5AM MYT

Maintenance update:
2nd recovery points that were used to restore were failed to bring the OS back online. We are doing 3rd attempt.

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Date: 22nd June 2013
Time: 4AM MYT

Maintenance update:
1st recovery points that were used to restore were failed to bring the OS back online. We are doing 2nd attempt. 
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Date: 22nd June 2013
Time: 3AM MYT

Maintenance update:
The windows operating system were found crash after chkdisk attempts. We are now working on Baremetal restoration by using our backup data. 

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Date: 22nd June 2013
Time: 2:20AM MYT
ETA: 1hr

Maintenance update:
The check disk process currently at Phase 2 out of 3 phases. 

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Date: 22nd June 2013
Time: 1:15AM MYT
ETA: 1hr

Maintenance details:
The server D:\ drive is currently undergoing check disk phase after reboot attempt to it. 

Maintenance effect:
SMTP1 webmail, IMAP, POP3 and SMTP services is not available during this maintenance time frame. 


Best regards, 


Support team
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Technical Support Department.