[COMPLETD] Service Disruption - Platinum2 - 110.4.45.96

Date: 15th March 2014
Time: 10PM MYT

Maintenance update:
The restoration is failed but we managed to restore the origin data by using another alternative solution. For now all services resumed back to normal again. 

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Date: 15th March 2014
Time: 8PM MYT

Maintenance update:
Restoration is done for all previous partition, unfortunately the server having error during boot up process. Our engineers are currently troubleshooting this errors. 

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Date: 15th March 2014
Time: 1.30PM MYT

Maintenance update:
Restoration progress already 78% for /home partition. There are few more partition yet to be restore. 

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Date: 15th March 2014 
Time: 6.30AM MYT
ETA: 18hrs

Maintenance detail:
The server hardware raid card were found having some problem with the server board that causing total system failure. We are now commencing clean restoration from our backup server by using 14th March 2014 recovery point. 

Maintenance Effect:
During the maintenance time frame, all services such as web, email, database from Platinum2 sever will not be available. 




Best regards, 

Technical team
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Technical Support Department